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Customer Service


Processing & Shipping
  • All "In-Stock" items will be shipped with in 2-5 business days from the time your order is placed or payment is received excluding weekends and holidays. Standard or Rush shipping service will still have the same handling time which is 2-5 business days.
  • Our preferred carrier for shipping within the United States is the United States Postal Service (www.USPS.com) and United Parcel Service (www.UPS.com).
  • Insurance: Shipping Insurance is an option a buyer should consider when paying as the seller is Not Responsible for Lost or Damaged Packages due to the shipping company.
Orders that do qualify for Free Shipping will receive Standard Shipping Service:
  • Standard Shipping Service Delivery time of 5-10 business days for the 48 states.
  • Standard Shipping Service Delivery time of 1-4 weeks for AK, HI, GUAM, & PR.
  • Free Standard Shipping applies to U.S. Addresses only.
  • Free Shipping applies to value of merchandise only, excluding tax & shipping.
  • No other promotional code can use with this purchase unless stated otherwise Free Shipping will be void.

Orders under $100.00 will be charge base on our shipping table:
Order Total Standard Service Rush Service
$0.01 - $35.00 $7.50 $12.50
$35.01 - $75.00 $10.50 $18.50
$75.01 - $99.99 $14.50 $26.50

 

Request of Expedited Service:

  • Expedited Shipping Service - Promise to be delivered with in 1-2 business days. Please notate " Request of Expedited Shipping Service " in our Additional Comment Box during Checkout. Please remember that AnimeOC.com will charge an additional fee when we determine the final cost.
International Buyer Shipping & Handling

International buyers please remember that AnimeOC.com is not responsible for your country's customs/taxes and import regulation. Once a package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance process. Your package will then are delivered by the partnering local Post Office. Once again, please remember to check with your local customs office for details of your customs/taxes for the country you want the item to be shipped to. If you decide to refuse any shipments from AnimeOC.com, you are responsible for the original shipping cost to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to AnimeOC.com. This amount will be subtracted from your merchandise refund .

Payment

AnimeOC.com now accepts Visa, Mastercards, and PayPal (PayPal accept American Express & Discover), the safer, easier way to pay online. Speed through checkout whenever you shop online. Plus, pay with your credit card without exposing your credit card number.

Returns

If you are not completely satisfied with your purchase, we are happy to accept your unused product in its original condition within 7 days for a refund. Simply follow the guideline below.

Return Your Purchase

  • Please download and complete AnimeOC's RMA (Download Form). Any products returned without requesting an approval with AnimeOC.com will not be eligible for a refund.
  • Securely and carefully package the product(s) you wish to return or exchange as we will have to bill you for any missing materials/components.
  • Remember to include your information or our packing slip in your return package.
  • Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend UPS. We are not responsible for packages that are lost or damaged in transit to our warehouse.
  • A refund will be issued within 2-3 business days once we have received the product and upon passing our inspection. If for any reason, after our inspection it is found to be defective or untruth to your previous statement on the RMA, we will be unable to provide you with a refund. Returning this item to you will be at the customers’ expense
  • A 25% restocking fee will be applied to all return.

  • Shipping & Handling fee is Not Refundable as these are paid out to the shipping carrier. If you have receive Free Shipping service from AnimeOC in addition to our return policy all returns will incur exact shipping cost and subject to a $2.50 handling fee.

Exchanges
  • Please download and complete AnimeOC's RMA (Download Form).
  • All exchange will be process within 24-48 hours once we have received the package from the shipping carrier.
  • Return Shipping fee and new shipping fee will be customers’ expense.
Pre-Orders
  • Pre-order may appear on products that have temporarily run out of stock and or newly announced/released products. These products will generally arrive at the AnimeOC's warehouse within several weeks or less. This allows AnimeOC Shops to provide you with the opportunity to purchase today’s hottest products with one easy visit. Pre-order products typically ship within 2-4 weeks, but can take longer in some cases. Estimated Time to Ship is indicated under the product name.
  • We hold all items (In-Stock/Pre-order/Special Order) until the complete order is ready to ship, we highly recommend creating multiple orders when ordering both in-stock and special or pre-order items. All pre-orders will be charged at the time the order is placed.
  • Pre-order products cancelled after 24 hours of purchase are subject to a 15% cancellation fee. If the length of time exceeds our maximum estimated time to ship, the cancellation fee will be waived.
 
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